Privacy Policy | BlackDesert — ABCD Black Desert, LLC

1. Introduction

This Privacy Policy explains how the night desert expedition services published at blackdesert.mom are developed and operated by the developer BlackDesert on behalf of ABCD Black Desert, LLC. Our company is headquartered at 2449 Vineyard Dr, Santa Clara - 84765-5439, United States (US), and this address also serves as our primary mailing address for privacy related correspondence. This policy describes the information we collect when you visit this website, book an expedition, join a guided trip, or communicate with our office by phone, email, or through the contact form.

This policy also explains how we use, store, share, and protect that information, and the choices you have about it. Words such as we, us, and our refer to ABCD Black Desert, LLC and the developer BlackDesert. Words such as you and your refer to the visitor, guest, or traveler who uses our website or our services. By accessing this website or by booking an expedition, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should not use the website or book our services.

2. Information We Collect

We collect information that helps us operate the website, manage bookings, keep travelers safe in the backcountry, and improve our services. The categories of information we may collect include the following.

Identity information: your full name, email address, phone number, postal address, and emergency contact details.
Booking information: the expedition you select, the dates, the group size, the route, dietary preferences, and any special requests you include in your reservation.
Payment information: billing name, billing address, and the final digits of the payment method. Full card numbers are collected and processed by our payment provider and are never stored on our own servers.
Safety and health information: any medical conditions, allergies, or physical limitations you voluntarily share so that your guide can plan a safe route and prepare the right supplies.
Usage information: pages visited, time spent on the site, referring pages, device type, browser type, and general location derived from your IP address.
Communication information: the content of messages you send to us, call records, and notes our team makes about your inquiries.
Location information: trailhead arrival times and route check-ins you provide during an expedition, always shared with your consent.

We collect only the information that is reasonably necessary for the purposes described in this policy. We do not intentionally collect sensitive categories of personal information beyond the health and safety details you choose to provide.

3. How We Collect Information

We collect personal information through several channels, each of which is described below so that you know where your data comes from.

Information you give us directly: when you fill out the contact form, book an expedition by phone, send an email to notify@blackdesert.mom, or speak with a guide at the trailhead office.
Information collected automatically: when you browse this website, our hosting and analytics providers record standard log data such as your IP address, browser version, pages visited, and the time of each visit.
Information from third parties: when you complete a payment, our payment processor confirms the transaction and shares limited confirmation details with us. If you book through a partner outfitter or a travel agency, that partner may share the reservation details you authorized them to provide.
Information from public sources: when you contact us from a public profile, we may use the details you have already made public to verify your identity.

Where you choose not to provide information we request, we may be unable to process your booking, confirm a route, or provide certain features of the website.

4. Cookies and Similar Technologies

Cookies are small text files stored on your device by your browser. We use cookies and similar technologies to remember your preferences, to understand how visitors use the website, and to keep the site working reliably. The categories of cookies we use are described below.

Strictly necessary cookies: required for the website to function, including security tokens and load balancing. These cookies cannot be switched off through the website.
Preference cookies: remember choices such as your language or the route you last viewed, so you do not have to set them again.
Analytics cookies: help us count visits, measure page popularity, and learn which sections travelers find useful. These cookies report aggregate data and do not identify you personally.
Marketing cookies: used only where you have given consent, to show relevant expedition information on other websites you visit.

You can control cookies through your browser settings. Most browsers allow you to block cookies, delete cookies after each session, or receive a warning before a cookie is placed. If you disable cookies, some parts of the website may not function as intended, but you can still contact us by phone at +16293198553.

5. How We Use Your Information

We use the information we collect for the following purposes. Each purpose is connected to the information we hold, so that no data is used in ways you have not been told about.

To process and manage expedition bookings, including confirmations, route assignments, and changes to schedules.
To process payments and issue receipts, refunds, and credits.
To communicate with you about your trip, including briefing materials, weather updates, meeting times, and emergency notifications.
To keep you safe on the trail, including using health information you shared and checking location reports during the expedition.
To improve our website and services, including analyzing usage patterns and responding to feedback.
To personalize your experience, such as recommending routes based on routes you have viewed.
To detect and prevent fraud, abuse, or misuse of our services.
To comply with legal obligations, including tax and accounting rules and lawful requests from authorities.
To send you promotional material, but only if you have given your consent and only until you withdraw that consent.

We do not use your personal information for purposes that are incompatible with the purposes listed above unless we first obtain your consent or are required to do so by law.

6. Legal Bases for Processing

Where data protection law requires a lawful basis for processing, we rely on the following bases, depending on the activity involved.

Consent: when you agree to receive marketing communications or to share location information during an expedition. You may withdraw your consent at any time.
Performance of a contract: when we process a booking, arrange a route, or provide the expedition services you purchased.
Legal obligation: when we must keep records for tax purposes or respond to a lawful request from an authority.
Legitimate interests: when we improve the website, maintain security, prevent fraud, and operate the business efficiently. We balance these interests against your rights and freedoms, and we will not process data where your interests override ours.

If you have questions about which legal basis applies to a specific use of your information, you may contact us at notify@blackdesert.mom and we will explain the basis for that processing.

7. Sharing and Disclosure of Information

We do not sell your personal information to any third party. We share information only in the limited circumstances described here, and we require every recipient to protect the data in accordance with this policy.

Service providers: companies that host this website, process payments, send email, run analytics, or provide mapping and safety tools. They act on our instructions and process data only for the services they provide to us.
Guides and outfitter partners: when a co-guide or a partner agency leads part of your expedition, we share the itinerary and health details needed to keep you safe.
Legal authorities: when required by a court order, a search warrant, or other legal obligation, or when we believe disclosure is necessary to protect the rights, property, or safety of any person.
Business transfers: if ABCD Black Desert, LLC is merged, sold, or reorganized, your information may be transferred to the successor entity as part of the business assets.
With your consent: we share information with any other party when you have asked us to do so or have clearly authorized the sharing.

In every case above, we limit the shared information to what is necessary for the specific purpose, and we ask the recipient to honor commitments of confidentiality and security.

8. Third Party Service Providers

To operate the website and the expedition business, we rely on a small number of trusted third party services. These providers process personal information on our behalf and are bound by agreements that require them to protect the data. The main categories are as follows.

Hosting providers: services that store and deliver the website files, including the infrastructure that keeps blackdesert.mom online. Log data generated by the hosting platform is retained by the provider according to its standard retention schedules.
Payment processors: services that handle card transactions, tokenize payment details, and confirm successful charges. We never see or store your full card number.
Analytics providers: services that measure traffic and usage so we can understand which pages matter to travelers. We configure these tools to avoid collecting unnecessary identifiers.
Email and communication tools: services that deliver booking confirmations, briefing packs, and newsletters to the address you provide.

Each provider is selected for its security posture and its commitment to data protection. Where a provider is located outside your region, transfers are handled in accordance with Section 13 of this policy.

9. Data Retention

We keep personal information only as long as it is needed for the purposes described in this policy, or as long as the law requires us to keep it. Our retention practices are summarized below.

Booking records: reservation details, payments, and correspondence are kept for seven years to satisfy tax and accounting obligations and to support warranty, refund, and dispute resolution processes.
Health and safety information: medical details shared for an expedition are deleted within ninety days after the trip ends, unless a claim or investigation requires keeping them longer.
Usage and analytics logs: aggregated analytics data is retained for a maximum of twenty-six months, after which it is deleted or fully anonymized.
Marketing preferences: your consent and opt-out records are kept as long as you remain on a marketing list or until you request deletion.
Legal requests: data subject to an active legal, regulatory, or insurance request is retained until that matter is resolved.

When retention periods expire, we delete or anonymize the information so that it can no longer be linked to you. If you request deletion of your data, we will honor that request unless we are legally required to keep the records.

10. Data Security

Protecting your information is central to how we run the business, both online and on the trail. We apply administrative, technical, and physical safeguards that are proportionate to the risks associated with each type of data we hold.

All traffic to and from this website is encrypted in transit using secure connections.
Access to customer records is limited to the guides and office staff who need the data to do their jobs, and each access is logged.
Passwords and internal credentials are stored in hashed form, and we use strong authentication for administrative accounts.
Payment data is handled entirely by our certified payment processor, which applies industry standard security requirements.
Our staff receive regular training on privacy practices, phishing awareness, and safe handling of customer information.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities as required by law, without undue delay.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding the personal information we hold about you. Where those rights apply, you may exercise them by contacting us at notify@blackdesert.mom or by calling +16293198553.

Right of access: to request a copy of the personal information we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete information.
Right to erasure: to ask us to delete your personal information, subject to legal retention requirements.
Right to restriction: to ask us to limit how we process your information in certain situations.
Right to data portability: to receive your information in a structured, machine readable format where technically feasible.
Right to object: to object to processing based on legitimate interests or to direct marketing at any time.
Right to withdraw consent: to withdraw any consent you previously gave, at any time, without affecting the lawfulness of processing that occurred before withdrawal.

To protect your privacy, we may ask you to verify your identity before we act on a request. We respond to verifiable requests within thirty days, or within the longer period allowed by applicable law, and we do not charge a fee for routine requests.

12. Privacy for Children

Our website and expedition services are intended for adults. We do not knowingly collect personal information from children under the age of thirteen, and we do not allow children under thirteen to book an expedition through this website.

Some of our routes welcome children aged ten and older when they are accompanied by a parent or guardian. In those cases, the adult makes the booking, provides the contact details, and confirms that they consent to the sharing of any health information needed for the child to participate safely.

If you believe that we have collected personal information from a child under thirteen without appropriate consent, please contact us at notify@blackdesert.mom immediately. We will delete the information as quickly as possible and take steps to prevent any further collection.

13. International Data Transfers

ABCD Black Desert, LLC is based in the United States, and the expedition services are operated from our office at 2449 Vineyard Dr, Santa Clara - 84765-5439, United States (US). The website and its hosting and analytics providers may process your information in the United States and in other countries where those providers operate servers.

When personal information is transferred across borders, we rely on recognized safeguards such as the European Commission standard contractual clauses, or equivalent mechanisms recognized by applicable law, to ensure that the information receives an adequate level of protection. By using this website and our services, you acknowledge that your information may be processed outside your country of residence.

If you have questions about the safeguards used for international transfers, you may request details by writing to notify@blackdesert.mom.

14. California Privacy Rights

If you are a resident of California, the California Consumer Privacy Act and the California Privacy Rights Act provide you with additional rights regarding your personal information. In the preceding twelve months, we have not sold personal information, and we do not intend to sell personal information in the future.

Right to know: to request that we disclose the categories and specific pieces of personal information we have collected about you, and the categories of sources and third parties involved.
Right to delete: to request that we delete personal information we have collected about you, subject to certain legal exceptions.
Right to correct: to request that we correct inaccurate personal information.
Right to opt out: to opt out of the sale or sharing of personal information. Because we do not sell or share personal information, no opt out is required, but you may still make a request if your circumstances change.
Right to non discrimination: we will not deny goods or services, charge different prices, or provide a different quality of service because you exercise any of these rights.

California residents may submit a request by email to notify@blackdesert.mom. We will verify your identity and respond within the timeframe required by law. You may also designate an authorized agent to make a request on your behalf, provided the agent can demonstrate that they are authorized to act for you.

15. Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, Nevada, and other states with consumer privacy laws may have additional rights similar to those described in Section 14. These may include the right to access, correct, delete, and obtain a portable copy of personal information, and the right to opt out of certain processing activities such as targeted advertising and profiling.

We process personal information only for the purposes described in this policy, and we do not engage in targeted advertising, profiling, or the sale of personal information. If your state law requires us to recognize additional requests, we will honor them to the extent the law applies.

To exercise any state privacy right, send a verifiable request to notify@blackdesert.mom, or call +16293198553. We will respond within the period required by your state law.

16. Do Not Track Signals

Do Not Track is a browser setting that sends a signal to websites requesting that they not track the user across sites. Because there is not yet a single standard for how websites should respond to these signals, our website does not currently change its behavior in response to a Do Not Track signal.

However, we limit the data collected on this website to what is described in Sections 2 through 5, and our analytics provider is configured to avoid cross site tracking of individual users. You may still control tracking by adjusting your browser settings, blocking cookies, or using a privacy focused browser extension.

If a recognized standard for Do Not Track signals is adopted in the future, we will update this policy and our practices to follow it.

17. Third Party Links

This website may contain links to websites operated by other organizations, including payment processors, booking partners, and trail and weather information services. This Privacy Policy applies only to information collected on this website.

When you click a link to another website, that website collects information according to its own privacy policy, over which we have no control. We encourage you to read the privacy policy of every website you visit, especially before you provide personal information such as a payment detail or a mailing address.

We are not responsible for the privacy practices or the content of any third party website, and the presence of a link on this website does not imply endorsement of that site.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our technology, or the law. When we make changes, we will revise the effective date at the top of this page and, where required by law, we will notify you by email using the address we have on file.

If we make material changes that affect your rights, we will provide a more prominent notice, such as a banner on the homepage, before the change takes effect. We encourage you to review this page periodically so that you stay informed about how we protect the information we hold.

Your continued use of the website or our services after a change takes effect means that you accept the updated policy. If you do not accept the updated policy, you should stop using the website and contact us to close any active booking.

19. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us through any of the channels below. The developer of these services is BlackDesert, and the operating company is ABCD Black Desert, LLC.

Email: notify@blackdesert.mom
Phone: +16293198553
Postal address:
ABCD Black Desert, LLC
2449 Vineyard Dr, Santa Clara - 84765-5439,
United States (US)

We aim to respond to every privacy request within thirty days. If you believe that your privacy complaint has not been resolved to your satisfaction, you may lodge a complaint with the data protection authority in your jurisdiction or, in the United States, with the Federal Trade Commission.